Frequently Asked Questions

How long will it take for my order to arrive?
At VoltVibeX, we process orders within 1 to 3 business days after receiving your order. Once processed, the estimated delivery time is between 1 and 3 weeks on average. Please note that since we work with international suppliers, delivery times may vary slightly depending on your specific location. However, we always do our best to ensure your order arrives well before the maximum estimated time. For more details, visit our Shipping Policy page.

Can I change or return a product?
Yes, we offer a 2-month return policy. If you're not completely satisfied with your purchase, you can return the product within this period for a full refund or exchange it for another item. To learn more, check out our Refund Policy page.

Do you offer product warranties?
Yes! All our products include a minimum 2-month warranty. If you experience any issues with an item during this period, just reach out, and we’ll make sure it’s resolved as quickly as possible. For complete information, visit our Warranty Policy page.

Do you use sustainable shipping methods?
Absolutely! We work with partners committed to eco-friendly logistics. Get all the details on our Sustainability Commitment page.

How can I contact customer service?
If you have any questions or need assistance, you can contact our customer service team through our Online Form or email us at support@voltvibex.com. We’re here to help you with anything you need.

What payment methods do you accept?
We accept payments via PayPal, major credit and debit cards (Visa, MasterCard, American Express, Discover) processed through PayPal, and cryptocurrencies via Crypto.com Pay. Supported cryptocurrencies include Bitcoin, Ethereum, USDC, Litecoin, and Dogecoin. Our goal is to provide a smooth and secure shopping experience for all your electric vehicle accessory purchases.

Do you ship internationally?
Yes, we offer international shipping, currently shipping to the United States and select other countries. If you're unsure about your location, feel free to contact us.

Are your products in stock?
Most of our products are in stock and ready to ship. However, if a product is out of stock, you can sign up to be notified when it’s available again.

Can I track my order?
Yes! Once your order has shipped, you will receive an email with a tracking number. You can use this to track your order’s status and shipping progress.

How do I know if a product is compatible with my electric vehicle?
Each product includes a detailed description on its product page. If you have questions about product compatibility with your electric vehicle, don’t hesitate to contact us. We're happy to help.

Are your accessories also compatible with traditional (non-electric) vehicles?
Many of our products are universal and may also be suitable for traditional cars. Make sure to check the product description or contact us directly if you’re unsure about compatibility.

Is my personal information secure?
Absolutely. We use state-of-the-art encryption technology to protect your personal and payment information. We value your privacy and never share your data with third parties without your consent.